Hear me out. Does this sound like you?
You end a team meeting and can’t recall a single thing that was said.
You leave a conversation with a friend feeling disconnected and unfulfilled.
You think you and your boss are on the same page, only to find out you haven’t been meeting expectations.

Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products.